Customer Experience
Policy-Grounded Support Reply
Customer message plus your policy in, an accurate on-brand reply out.
Production proof: Structured tickets deflect 65–80% with grounded assistants. The agent-assist pattern that keeps answers accurate. Read the case study →
Try a sample
Result
⚡ Run it live with your own API key no key set
Your key is held in memory for this session (kept for this tab only if you tick the box) and sent only to the provider you choose, directly from your browser. This site has no backend server — you can confirm it in your browser's Network tab: requests go only to the provider, never to this site. Live runs use small, fast models with hard token caps; a typical run costs well under $0.01, billed to your own account.
Honest limits: no website can protect a key from a compromised browser or malicious extension. Use a key with a spending cap, and revoke it after playing if you like.
How it’s engineered
- The reply is grounded strictly in the pasted policy — it applies the 14-day enterprise rule to the 21-day timeline and declines correctly, rather than guessing a customer-pleasing answer that creates a refund liability.
- The [ESCALATE] rule means anything the policy does not cover goes to a human instead of being hallucinated — the difference between agent-assist you can deploy and one you can't.
- In production this retrieves the right policy passages (RAG) before drafting and logs which policy it cited, so QA can verify every automated reply.