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Customer Experience

E-commerce Ops Agent

Ask in plain English about stock and orders; the agent checks the live data and takes the next action, safely.

Production proof: The agentic pattern behind commerce and 3PL operations: an assistant that answers from one source of truth and takes real actions, with strict per-customer isolation. Read the case study →

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How it’s engineered
  • This is an agent, not a chatbot: it calls tools (check_inventory, get_order, place_order, route) to act on a live catalog, inventory and orders data layer, and shows every call and result so each action is auditable.
  • It stays grounded in that data: it never invents stock or orders, refuses to over-promise (12 units, not 50), and confirms irreversible actions instead of assuming. That is the difference between an agent you can let touch real orders and one you cannot.
  • Multi-tenant isolation and PII safety are enforced at the data layer: the agent only ever sees one customer at a time and never mixes or leaks another client's data. In production I build this with per-tenant scoping, IAM boundaries and audit logs on AWS, using Claude or an open model with function calling.